These are our most frequently asked questions
Frequently Asked Questions
How do I place an order?
- To place an order, browse our website and select the jewelry item you'd like to purchase.
- Choose your preferred options (e.g., metal type, gemstone, size) if applicable.
- Click "Add to Cart" and follow the checkout process to enter your shipping and payment details.
What payment methods do you accept?
- We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
Can I track my order?
- Yes, you can! Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package's status.
Do you offer international shipping?
- Yes, we offer international shipping to select countries. During checkout, please provide your shipping address to see if we ship to your location.
What is your return policy?
- Please refer to our Return and Refund Policy for detailed information.
How do I care for my jewelry?
1. Handling and Wearing:
- Gently Handle: Always handle your jewelry with clean, dry hands to prevent oils, lotions, and dirt from transferring onto the jewelry's surface.
- Last to Adorn: Put your jewelry on as the final step of your beauty routine to avoid exposure to hairspray, perfumes, and cosmetics.
- Remove Before Activities: Remove your jewelry before engaging in activities such as swimming, exercising, or cleaning, which can expose it to chemicals, sweat, and damage.
2. Cleaning:
- Regular Cleaning: Use a soft, lint-free cloth to gently wipe away dirt, oils, and smudges from your jewelry after each wear.
3. Storage:
- Separate Storage: Store your jewelry in individual compartments or pouches to prevent pieces from scratching each other and tangling.
- Avoid Exposure: Keep your jewelry away from direct sunlight, extreme temperatures, and humidity to prevent discoloration and tarnishing.
4. Maintenance:
- Professional Inspection: We recommend having your jewelry professionally inspected and cleaned by a jeweler annually.
- Clasp and Prong Check: Regularly check clasps, prongs, and settings to ensure stones are secure and clasps function correctly.
5. Avoid Harsh Chemicals:
- Chemicals to Avoid: Avoid exposing your jewelry to harsh chemicals such as bleach, chlorine, and household cleaning agents, which can damage and discolor metals and gemstones.
How can I contact your Customer Service?
- You can reach our Customer Service team via Shopify. We are here to assist you with any questions or concerns you may have.
Can I subscribe to your newsletter for updates and promotions?
- Absolutely! You can subscribe to our newsletter at the bottom of our website's homepage to stay updated on new arrivals, promotions, and exclusive offers.