These are our most frequently asked questions

Frequently Asked Questions

How do I place an order?

  • To place an order, browse our website and select the jewelry item you'd like to purchase.
  • Choose your preferred options (e.g., metal type, gemstone, size) if applicable.
  • Click "Add to Cart" and follow the checkout process to enter your shipping and payment details.

What payment methods do you accept?

  • We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

Can I track my order?

  • Yes, you can! Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package's status.

Do you offer international shipping?

  • Yes, we offer international shipping to select countries. During checkout, please provide your shipping address to see if we ship to your location.

What is your return policy?

  • Please refer to our Return and Refund Policy for detailed information.

How do I care for my jewelry?

1. Handling and Wearing:

  • Gently Handle: Always handle your jewelry with clean, dry hands to prevent oils, lotions, and dirt from transferring onto the jewelry's surface.
  • Last to Adorn: Put your jewelry on as the final step of your beauty routine to avoid exposure to hairspray, perfumes, and cosmetics.
  • Remove Before Activities: Remove your jewelry before engaging in activities such as swimming, exercising, or cleaning, which can expose it to chemicals, sweat, and damage.

2. Cleaning:

  • Regular Cleaning: Use a soft, lint-free cloth to gently wipe away dirt, oils, and smudges from your jewelry after each wear.

3. Storage:

  • Separate Storage: Store your jewelry in individual compartments or pouches to prevent pieces from scratching each other and tangling.
  • Avoid Exposure: Keep your jewelry away from direct sunlight, extreme temperatures, and humidity to prevent discoloration and tarnishing.

4. Maintenance:

  • Professional Inspection: We recommend having your jewelry professionally inspected and cleaned by a jeweler annually.
  • Clasp and Prong Check: Regularly check clasps, prongs, and settings to ensure stones are secure and clasps function correctly.

5. Avoid Harsh Chemicals:

  • Chemicals to Avoid: Avoid exposing your jewelry to harsh chemicals such as bleach, chlorine, and household cleaning agents, which can damage and discolor metals and gemstones.

How can I contact your Customer Service?

  • You can reach our Customer Service team via Shopify. We are here to assist you with any questions or concerns you may have.

Can I subscribe to your newsletter for updates and promotions?

  • Absolutely! You can subscribe to our newsletter at the bottom of our website's homepage to stay updated on new arrivals, promotions, and exclusive offers.